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Privacy Policy

Your Data & Privacy Policy

 

Here at Phase Electrical Distributors ltd we take your personal data security seriously.

We are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that Phase Electrical Distributors will not sell, rent or trade email lists with other companies and businesses for any marketing purposes. It’s something we’ve never done and never will. But if you’re still a little unsure, in this Privacy Policy, we’ve provided lots of information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others (like couriers) and how we keep it secure

 

How Phase Electrical Distributors uses your personal data:

- to provide goods and services to you;

- to make a tailored website available to you;

- to manage any registered account(s) that you hold with us;

- to verify your identity;

- for crime and fraud prevention, detection and related purposes;

- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;

- for market research purposes - to better understand your needs;

- to enable Phase Electrical Distributors to manage customer service interactions with you; and

- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

 

Promotional communications
 

Phase Electrical Distributors uses your personal data for electronic marketing purposes (with your consent) and may send you postal mail to update you on the latest offers.  

Phase Electrical Distributors aims to update you about products & services which are of interest and relevance to you as an individual. 

You have the right to opt out of receiving promotional communications at any time, by:

Making use of the simple “unsubscribe” link in emails or letting us know via email, phone or in writing.

If you are have signed up for an online account, we may collect data directly from you, as well as analysing your browsing activity on-line and your responses to marketing communications.  The results of this analysis, together with other demographic data, allows us to ensure that we contact you with information on products and offers that are relevant to you.  To do so, we use software and other technology (automated processing) . We may also use Google analytics to help aid improvements in our site along with a better tailored experience for our users. Google analytics does not hold any personal identifiable information.

 

Sharing data with third parties

 
Our service providers and suppliers

In order to make certain services available to you, we may need to share your personal data with some of our service partners.  These include IT, delivery and marketing service providers.

Phase Electrical Distributors only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which means they can only use your data to provide services to us and to you, and for no other purposes.

Aside from our service providers, Phase Electrical Distributors will not disclose your personal data to any third party, except as set out below.  We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

- credit reference agencies where necessary for card payments;

- governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: -

- to comply with our legal obligations;

- to exercise our legal rights (for example in court cases);

- for the prevention, detection, investigation of crime or prosecution of offenders; and

- for the protection of our employees and customers.

 

What personal data do we collect?

Phase Electrical Distributors ltd may collect the following information about you:

- your name, age/date of birth and gender;

- your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

- purchases and orders made by you;

- your on-line browsing activities on Phase Electrical Distributors ltd websites;

- your password(s);

- when you make a purchase or place an order with us, your payment card details;

- your communication and marketing preferences;

- your location;

- your correspondence and communications with Phase Electrical Distributors ltd; and

- other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our websites are not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity.
 

Protecting your data

Phase Electrical Distributors ltd is committed to keeping your personal data
safe and secure.  

 

Our security measures include: -

- encryption of data;

- regular cyber security assessments of all service providers who may handle your personal data;

- regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents;

- daily penetration testing of systems;

- security controls which protect the entire Phase Electrical Distributors ltd IT infrastructure from external attack and unauthorised access; and

- internal policies setting out our data security approach and training for employees.

 

Cookies

Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy

 
How long do we keep your data?

It’s necessary for us to keep your data for a period of time for instance to verify any warranty claim. However, we will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

 

Your rights

You have the following rights:

- the right to ask for a copy of personal data that we hold about you (the right of access);

- the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

- the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);

- the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and

- the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out below

Data Protection Officer

Phase Electrical Distributors ltd has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.

If you have any questions about how Phase Electrical Distributors ltd uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer’s team by emailing:
Customer.DPO@phase-electrical.co.uk

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